Refund policy
We want you to have a positive experience with NovaCart. If something isn't right with your order, we're here to help.
7-Day Returns
Eligible products may be returned within 7 days of delivery.
To qualify, the product should generally be:
- Unused and in its original condition
- Undamaged due to misuse
- Returned with original packaging and included accessories where applicable
Certain products may be excluded from returns due to their nature. Any applicable exclusions will be communicated on the product page or at checkout.
How to Request a Return
WhatsApp: 8005586022 Email us : novacart.prostore@gmail.com
Please provide:
- Order number
- Product name
- Reason for return
- Photos/videos where relevant
Our team will review your request and provide the next steps.
Wrong, Damaged or Defective Product
If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery with clear photos/videos.
After verification, we may provide an appropriate resolution such as a replacement or refund, subject to the circumstances and applicable policy.
Refunds
Once an approved return is received and inspected, eligible refunds are generally processed within 5–7 business days.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Return Shipping
Return shipping arrangements or charges may depend on the reason for the return. Our support team will provide the applicable instructions when your return is approved.