Shipping policy
Last updated: September 2026
At NovaCart, we are committed to providing a simple, reliable, and convenient shopping experience. We carefully process every order and work with delivery partners to ensure your products reach you safely and on time.
Free Shipping Across India
We offer free shipping on all orders across India. There are no minimum order requirements or additional shipping charges.
Delivery Coverage
We currently deliver to serviceable cities, towns, and pin codes across India.
At this time, we ship within India only and do not offer international shipping.
Delivery Time
Orders are typically delivered within 3–5 business days after order confirmation.
In some cases, delivery may take up to 7 business days due to courier delays, public holidays, weather conditions, remote locations, or other circumstances beyond our control.
Order Processing
Orders are generally processed and dispatched within 1 business day after order confirmation.
Once your order has been dispatched, tracking information will be shared with you when available.
Cash on Delivery (COD)
Cash on Delivery is available on eligible orders and serviceable locations across India.
For COD orders, payment is collected by the delivery partner at the time of delivery.
Order Tracking
Once your order is shipped, tracking details may be shared with you through SMS, WhatsApp, or email, depending on the courier service and contact information provided.
You can use the tracking details to check the latest available status of your shipment.
Delivery Delays
While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to courier operations, weather conditions, public holidays, incorrect or incomplete addresses, or other unforeseen circumstances.
If your order is significantly delayed, please contact our support team and we will assist you.
7-Day Replacement Guarantee
If your product arrives damaged, defective, or with a manufacturing issue, please contact us within 7 days of delivery.
Our team will review the issue and, where applicable, arrange a replacement according to our Replacement Policy.
Please keep the product and its original packaging until your request has been reviewed.
Contact Us
For shipping-related questions or delivery assistance, please contact us:
Email: novacart.prostore@gmail.com
WhatsApp: 8005586022